Fulham Carpet Cleaners Privacy Policy
This Privacy Policy explains how Fulham Carpet Cleaners collects, uses, stores, and protects personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. It applies to all Fulham Carpet Cleaners customers located in our service area, including individuals, households, landlords, letting agents, and commercial clients who use or enquire about our carpet and upholstery cleaning services.
By contacting us, requesting a quote, making a booking, or using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully to understand how and why we process your personal data and the rights you have in relation to it.
Data Controller
Fulham Carpet Cleaners is the data controller responsible for determining the purposes and means of processing your personal data. This Privacy Policy describes the personal data we collect as a controller and how we manage that data.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, make a booking, or use our services:
Identification and contact details, such as your full name and any other identifying details you provide when you contact us or complete a booking.
Address and location information, such as the property address where services are to be provided, billing address where applicable, and general area to plan routes and allocate staff.
Booking and service information, including details about the type of service requested, property access instructions, preferred dates and times, and any notes you provide about specific requirements.
Billing and payment-related information, such as partial payment details provided through our payment processors and information necessary for invoicing, refunds, or credits. We do not store full payment card details when payments are processed by third-party payment providers.
Communication data, including the content of emails or messages you send to us, call details where recorded, and any feedback, reviews, or complaints you submit.
Technical and usage data, such as your IP address, basic device information, and information about how you navigate our website where this is collected through cookies or similar technologies, subject to your consent where required by law.
Lawful Bases for Processing
We process your personal data only where we have a valid legal basis under the GDPR. Depending on the context, we rely on the following lawful bases:
Contract. We process personal data to enter into and perform a contract with you, or to take steps at your request before entering into a contract. This includes handling enquiries, providing quotes, confirming bookings, delivering cleaning services, and managing payment and invoicing.
Legal obligation. We may process personal data where necessary to comply with legal, regulatory, or tax obligations, such as maintaining accounting records and responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our business operations, customer service, scheduling and logistics, preventing fraud, and defending legal claims.
Consent. In some cases, we rely on your explicit consent, for example for certain types of marketing communications or the placement of non-essential cookies on our website. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including processing enquiries, preparing quotes, confirming bookings, carrying out cleaning services at your property, and handling any follow-up visits.
To process payments and manage accounts, including issuing invoices, handling refunds, and maintaining financial records for accounting and tax purposes.
To communicate with you, such as responding to your questions, sending booking confirmations or reminders, notifying you about changes to services, and handling complaints or disputes.
To improve and develop our business, including analysing how customers use our services, enhancing customer experience, and training staff.
To send marketing communications, where permitted by law and subject to your choices. You can opt out of marketing at any time.
To protect our business and comply with legal requirements, including preventing fraud, ensuring health and safety, and responding to legal claims or regulatory requests.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and applicable data protection laws. They must implement appropriate security measures and are not allowed to use your data for their own purposes.
Typical processors and recipients may include:
Payment service providers that securely process card or online payments and help us manage transactions, refunds, and fraud prevention.
IT and hosting providers that supply and maintain our website, booking systems, email services, and data storage solutions.
Customer relationship management or booking software providers that help us manage customer information, appointments, and communication.
Professional advisers such as accountants, auditors, or legal professionals where necessary to comply with legal obligations or defend legal claims.
We may also share personal data with public authorities or law enforcement agencies where required by law, or where it is necessary to protect our rights, safety, or property, or that of our staff and customers.
We do not sell your personal data to third parties.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data in such locations, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or equivalent mechanisms recognised under data protection laws to ensure your personal data receives an adequate level of protection.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, we retain customer records and booking information for a period that allows us to manage ongoing services, handle queries, and meet our legal obligations. Financial records, including invoices and records of payments, are typically kept for the period required by tax and accounting laws.
Where we rely on consent for marketing, we will retain your contact details for marketing purposes until you withdraw your consent or object to further communications, or until we identify that your details are no longer accurate or active.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and storage, and providing staff with guidance on data protection responsibilities.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will act promptly to investigate and respond to any suspected data breach.
Your Data Protection Rights
As a customer of Fulham Carpet Cleaners within our service area, you have a number of rights in relation to your personal data under the GDPR, subject to certain conditions and legal exceptions:
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it for legal reasons.
Right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your personal data for direct marketing.
Rights related to consent. Where we rely on your consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.
To exercise any of these rights, please contact us using the details provided on our website or in our customer communications. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will be published on our website and will take effect from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
