Terms and Conditions for UK Services

These Terms and Conditions (“Terms”) govern the provision of our services in the UK. By making a booking, confirming an order, or otherwise using our service, you agree to be bound by these Terms. They are designed to create a clear understanding between you and us, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to any agreement. If you do not agree to these Terms, you should not proceed with a booking.

In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking. These Terms apply to all service requests unless we agree otherwise in writing. They should be read alongside any written quotation, service description, invoice, or booking confirmation issued by us. If any part of those documents conflicts with these Terms, these Terms will take priority unless we state otherwise in writing.

We reserve the right to update or amend these Terms from time to time. Any revised version will apply to bookings made after the date of publication or notification, as relevant. It is your responsibility to review the Terms before confirming a booking. Continued use of our service after any update will be treated as acceptance of the revised terms. For clarity, no service agreement is created until a booking has been accepted in accordance with the process described below.

Booking Process
All bookings are subject to availability, operational capacity, and confirmation by us. A booking request may be made by phone, email, online form, or other accepted method. However, a request alone does not guarantee that the service will be provided on the date or time requested. We may ask for additional information to assess the suitability of the job, including the type of service needed, access arrangements, property condition, and any special requirements.

Once we have reviewed the request, we may issue a quotation or estimate. Unless stated otherwise, quotations are based on the information supplied at the time and may be revised if the scope of work changes or if the information provided is inaccurate or incomplete. A quotation is usually valid for the period stated in it, or if no period is stated, for a reasonable time only. Acceptance of a quotation may be made verbally, in writing, or by paying a required deposit.

A booking is confirmed only when we acknowledge acceptance and, where applicable, receive any deposit or upfront payment requested. After confirmation, the customer is responsible for ensuring that the details supplied are correct, including the address, service date, access instructions, and the nature of the work required. If the service cannot be delivered because details were incorrect or access was not made available, we may charge a call-out fee or cancellation fee where reasonable.

Service Delivery and Customer Responsibilities
You must ensure that the premises or location is safe and reasonably accessible at the agreed time. Where our service requires entry to a property, you must have authority to permit access and confirm that any necessary permissions have been obtained. You are also responsible for securing pets, removing hazards, and ensuring that any fragile, valuable, or personal items are protected or disclosed to us in advance if relevant to the service.

We will carry out the service using reasonable care and skill and in line with the service description agreed at booking. If we identify that extra work is needed due to hidden issues, unforeseen conditions, or incorrect information, we may pause work and seek your approval before continuing. Any additional charges will be discussed where possible before the extra work is carried out. We may refuse to proceed if doing so would be unsafe, unlawful, or outside the scope of the agreed service.

We aim to complete work within the estimated time or schedule, but timings are not guaranteed unless expressly agreed in writing. Delays may occur because of traffic, weather, equipment issues, site conditions, or events outside our control. We will make reasonable efforts to keep you informed if changes arise. However, we are not responsible for losses caused by ordinary delays that are beyond our reasonable control, provided we act fairly and in good faith.

Payments
Unless otherwise agreed, payment is due in full according to the invoice terms stated at the time of booking or completion of the service. We may require a deposit, staged payment, or full prepayment depending on the nature and value of the service. Any deposit paid may be non-refundable to the extent permitted by law if you cancel late or if we have already incurred costs preparing for the work.

All prices are stated in pounds sterling unless agreed otherwise. Prices may be inclusive or exclusive of VAT, and this will be made clear where applicable. If a quotation is based on estimates, the final amount may change if the actual work differs from the original scope. Unless otherwise stated, invoices must be paid within the period shown on the invoice. Failure to pay on time may result in late payment charges, interest, or recovery action in accordance with applicable law.

Payment methods accepted may include bank transfer, card payment, or other methods we specify from time to time. We may suspend further services or withhold future bookings until overdue sums are settled. If you dispute any part of an invoice, you must notify us promptly and pay the undisputed amount by the due date. Late payment does not affect your statutory rights, but it may affect our ability to continue or complete the service.

Cancellations and Rescheduling
You may cancel or reschedule a booking by giving notice in a reasonable manner. The amount of notice required may depend on the type of service, the time reserved, and whether third-party costs have already been incurred. If you cancel within a short period before the scheduled service, we may charge a cancellation fee to cover administration, labour allocation, and loss of opportunity, provided the fee is fair and proportionate.

If we need to cancel or reschedule, we will use reasonable efforts to notify you as soon as possible and offer an alternative date where practical. We will not be liable for costs arising from cancellation or rescheduling caused by events outside our control, including severe weather, transport disruption, illness, supply failures, or legal restrictions. If a deposit has been paid and the service is cancelled by us without a valid reason, we will refund any sums due in accordance with applicable consumer law.

Where a consumer has a right to cancel under the Consumer Contracts Regulations or similar legislation, that right will apply only where the statutory conditions are met. Certain services may be exempt once performance has begun with your express consent, and you acknowledge that these legal rules may limit your cancellation rights in some circumstances. Any such consent will be requested clearly and separately where required.

Liability and Limitations
We will exercise reasonable care and skill in providing the service, but we do not exclude or limit liability where it would be unlawful to do so. Nothing in these Terms affects liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those protections, our liability is limited as set out in this section.

We are not responsible for loss or damage arising from inaccurate information supplied by you, pre-existing defects, hidden faults, poor condition of materials or fixtures, or failure to follow our instructions. We are also not liable for indirect or consequential losses such as loss of profit, loss of business, loss of goodwill, or missed opportunities, except where such exclusion is not permitted by law. Your statutory consumer rights remain unaffected.

Maximum liability, where permitted, shall not exceed the total amount paid or payable for the relevant service giving rise to the claim, unless a higher amount is required by law. We encourage you to notify us of any issue as soon as possible so that we may inspect, investigate, and, where appropriate, rectify the matter. Failure to allow reasonable opportunity to inspect or remedy may affect any claim.

Waste Regulations and Environmental Compliance
Where the service involves removal, handling, transport, storage, or disposal of waste, all such activities will be carried out in accordance with applicable UK waste regulations and environmental duties. Waste must be accurately described, segregated where necessary, and handled lawfully. We may refuse to remove certain materials if they are prohibited, hazardous, improperly packaged, or not disclosed in advance.

You must tell us in advance about any items that may be subject to special handling requirements, such as electrical equipment, batteries, paints, chemicals, oils, medical materials, sharps, asbestos-containing materials, or other controlled substances. If restricted waste is discovered during the service and was not disclosed, we may suspend work, apply extra charges, or require you to arrange specialist removal. We will not knowingly dispose of waste in a way that breaches environmental law.

Ownership and waste transfer may pass at the point agreed or, where applicable, upon collection. Once items are lawfully collected as waste, you confirm that you are entitled to transfer them and that they are not stolen, dangerous, or subject to third-party claims. Where required, records, transfer notes, or other documentation may be created to evidence lawful disposal. You agree to cooperate with any reasonable request needed to meet legal compliance obligations.

Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control. These may include fire, flood, storm, industrial action, power failure, epidemic, supply chain disruption, road closures, or acts of government. If such an event prevents or delays service, we may suspend performance, rearrange the booking, or cancel the affected service if necessary. Any decision will be made fairly and with consideration of the circumstances.

If a force majeure event continues for an extended period, either party may be entitled to terminate the affected booking on reasonable notice, subject to payment for services already performed and reimbursement of unavoidable costs properly incurred. We will take reasonable steps to minimise disruption, but we cannot guarantee service continuity where events make performance impractical or unsafe. This clause does not affect rights that cannot lawfully be excluded.

Data and Confidentiality
Any personal data you provide will be handled in accordance with applicable data protection law and our privacy obligations. We will use your information only for legitimate service-related purposes unless another lawful basis applies. If we receive confidential information during the course of a booking, we will treat it with reasonable care and will not disclose it except where required for service delivery, legal compliance, or protection of our rights.

Complaints and Remedies
If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so we can assess the matter. We may ask for photographs, details, or access to inspect the issue. Where we are at fault, we may choose to re-perform the service, repair the issue, or offer another appropriate remedy in accordance with our legal obligations. Any remedy will be provided without prejudice to your statutory rights.

You agree to give us a fair opportunity to resolve a complaint before taking further action. This does not prevent you from seeking help from your card provider, an alternative dispute resolution body where applicable, or the courts. However, we encourage early communication, as many issues can be resolved quickly and proportionately. Any complaint should be made promptly, as delay may make investigation more difficult.

General Terms
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right shall operate as a waiver of that right. Any waiver must be in writing and signed by an authorised representative. You may not transfer your rights or obligations without our prior written consent unless the law provides otherwise.

Governing Law and Jurisdiction
These Terms and any dispute or claim arising from them, or their subject matter or formation, shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory law requires otherwise. If you are based elsewhere in the UK, any mandatory consumer protections that apply to you will still be respected.

Where a dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. This clause is intended to provide clarity and consistency for the service relationship while preserving non-excludable legal rights. By booking the service, you confirm that you have read, understood, and accepted these Terms.

Final acceptance
These Terms form part of the contract between you and us for the provision of the service. They are intended to be fair, reasonable, and consistent with UK consumer and commercial law. If a separate written agreement is provided for a specific project, those additional terms will apply alongside these Terms unless they directly conflict. In that case, the more specific written terms will prevail to the extent of the conflict.